Quality is the top priority for the testing laboratory of Würth Industrie Service. Learn about our 10 quality criteria below.
Quality is the top priority for the testing laboratory of Würth Industrie Service. Learn about our 10 quality criteria below.
Quality policy: Our philosophy
Quality is the top priority for the testing laboratory of Würth Industrie Service. This means to meet and preferably exceed the requirements and expectations of our customers and legislative or normative third parties with regard to our services.
The services cover a wide range of tasks, which are constantly adapted to the requirements of our customers in order to continually fulfil them.
However, the word quality stands not only for the quality of a service delivered to an external or internal customer, but also for the quality of business activities. Process quality describes how effectively and reproducibly work is carried out in order to achieve the set goals.
The laboratory management is committed to impartiality, good professional practice and high quality standards for tests to be carried out for customers. The laboratory management is also committed to comply with, update and optimise the test procedures. The continuous improvement and implementation of the management system introduced in the laboratory in accordance with DIN EN ISO/IEC 17025 is a matter of course. Our employees live and represent these values and constantly put them into practice in their day-to-day work.
For the laboratory management of the Würth Industrie Service’s testing laboratory, however, people and communication are the most important building blocks of quality. That is why it is important to us to cater to colleagues individually. One of the most important tasks of laboratory management is therefore to discover the individual strengths and potential for improvement of each employee and to promote these in a targeted manner
Trust can be built through one-to-one communication.
promotes
Quality
As the testing laboratory of Würth Industrie Service, we are convinced that quality can only be achieved from the customer's point of view if every employee sets quality as their highest goal in their daily work.
We have prepared the following top 10 quality guidelines for the laboratory:
1. We live quality
2. We continuously describe, scrutinise and optimise our processes
3. We do not accept uncertain results
4. We work according to standardised processes and adhere to specifications and standards
5. We say "no" when it is justified
6. We meet agreed deadlines and actively and quickly provide response
7. We are impartial
8. We are eager to learn and are constantly upskilling ourselves
9. We practice order and cleanliness
10. We are a team and communicate with each other
Contact
We are here for you!
Please contact us at +49 7931 91-1595 or send an e-mail to lab_request@wuerth-industry.com.
The Würth Industrie Service GmbH & Co. KG collects and processes the personal data provided in the form in order to process the requested request for you. Please note the mandatory fields in the forms. The legal basis for this processing, the absolutely necessary data, is Art. 6 para. 1 lit. b DSGVO, implementation of a pre-contractual measure. The processing of data voluntarily provided by you is carried out on the basis of Art. 6 para. 1 lit. f DSGVO. Thereafter, processing is permissible which is necessary to safeguard our legitimate interests. Our legitimate interest is to have contact with you, our customers, to improve our consulting quality and to be able to contact you more easily in case of possible queries. The data collected will only be stored by us for as long as is necessary to process your enquiry and to contact you. They are then deleted.
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